Refund Policy
Thank you for purchasing our products on the website aichatsy.com (“Product”) by Babilion LLC (“Company”).
Babilion LLC is dedicated to developing high-quality AIapplications. This Refund Policy outlines the terms and conditions under which refunds for purchases made directly on our website, aichatsy.com, will be processed. This policy is in addition to the refund rights mandated by applicable laws.
I. Subscription
AIChatSY is provided by Babilion LLC with both free and paid subscription options. Once you start using the Service, you will have access to its basic features. Access to advanced features of AIChatSY requires a paid subscription. The full list of AIChatSY’s features and pricing are provided on the website. Prices are in U.S. dollars and may vary in countries other than the U.S. Your subscription will be automatically renewed within 24 hours before
the current subscription period ends. Please see Section IV. Cancellation to understand how to cancel your subscription.
II. Free Tier
You may have the opportunity to try the free tier options during the first three message requests. To continue using the Service beyond
this, you should choose one of the paid subscriptions provided on the website.
III. Payment Methods
You can pay for your subscription via debit or credit card.The payment is processed via Stripe payment system or with your PayPal account. Payment will be charged to the payment method you provided at the time of purchase. You authorize us to charge the applicable subscription fees to the
payment method that you have chosen.
IV. Cancellation
Canceling your subscription means that the automatic renewal will be disabled, but you will still have access to all your subscription features for the remaining time of your then-current period. Note that deleting the app does not cancel your subscription.
If you purchased a subscription or enabled a free trial on the App Store: If you are eligible for a refund, you’ll have to request it directly from Apple. Follow the instructions on the Apple support page to request a refund.
If you purchased a subscription or enabled a free trial on Google Play: If you are eligible for a refund, you’ll have to request it directly from Google. Follow the instructions on Google’s support page to request a refund.
If you purchased a subscription or enabled a free trial on our website: Subscriptions are managed by you. Please access your personal account on the Stripe Customer Portal to see your subscription purchases and manage your subscription. You may cancel your subscription purchased on our website by contacting us via email at mail@aichatsy.com or by using the “Contact Us” form available on the website, or by clicking the cancellation link in the
confirmation email you received after completing the payment process. To avoid being charged for your next billing period, cancel your subscription at least 24 hours before your next billing date. Subscription fees are non-refundable.
V. Refunds
Generally, all purchases are considered final and non-refundable. We do not offer refunds or credits for partially used periods, except as required by applicable laws in your jurisdiction and under certain criteria established by our company:
Refund Requests Within 2 Days: To be eligible for a refund, customers must submit their request within 2 days of making their purchase directly through our website. All refund claims must be made before the end of the subscription period. Eligibility for a refund within this 2-day window will
be determined based on product usage. If you have sent more than 10 message requests through our product, you will not be eligible for a refund. Customers who have sent fewer than 10 message requests and file their request within the 2-day period may qualify for a refund.
Exceptions:
Beyond 2 Days: Refund requests made more than 2 days after the purchase date are non-refundable.
Active Usage: Due to the significant server resources and costs associated with running the AI models that power our service, purchases
by actively engaged users (as defined above) are non-refundable.
Payments are non-refundable and/or non-exchangeable if the conditions of this Refund Policy are not met. Should an alternative refund option (e.g., a free trial) be offered at checkout, it will supersede this Refund Policy, and customers opting for that alternative will not be eligible for refunds under this policy.
VI. Chargebacks/Disputes
If you initiate a chargeback or otherwise reverse any payment of applicable subscription fees in your account, we may disable or terminate your account immediately at our sole discretion for the breach of your payment obligations hereunder. We reserve the right to dispute any chargeback received, including by providing the relevant financial institution with any information proving that the payment in question was authorized by the
user responsible for such chargeback.
VII. Changes to This Refund Policy
We reserve the right to modify, terminate, or otherwise amend our offered subscription plans at any time. We will give you reasonable notice of any such changes by posting them on or through the app and/or by sending you an email notification, or in other prominent ways. If you do not wish to pay the new fees, you can cancel the applicable subscription prior to the change going into effect.
Contact Us
If you have any questions or suggestions about our Refund
Policy, don’t hesitate to contact us via:
Babilion LLC
1603 Capitol Avenue, Suite 413A #3197
Cheyenne, Wyoming 82001
United States
Email: mail@aichatsy.com
By using AIChatSY, you agree to this Refund Policy and acknowledge that you have read and understood it. If you do not agree to this Refund Policy, please do not use the Service.
