PROCESSED INFORMATION

There are several categories of information that might be processed: (a) Functional data, (b) Payment Information, (c) Automatically Processed Data, (d) Contact information. Please refer to Section III to learn more details.

Children’s Privacy

We do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

COLLECTING DATA PURPOSE

We use your information to provide the App and its services to you. This includes processing functional information and automatically processed information to ensure that you can access and use the App as intended.

a) Functional data

To fulfill our contractual obligations and provide the requested services we require functional data. This is absolutely necessary to guarantee the full functionality of the App.

User Content: This includes any text or other content that you enter into the message field and send through the App, as well as any text or other content generated by AI via the App. You may use, share, and otherwise exploit your User Content for your own purposes, subject to your compliance with the rules and restrictions outlined in our Terms and Conditions. However, any use of User Content is solely at your own risk, and you assume all risks and responsibilities associated with such use. You are solely responsible for ensuring compliance with applicable laws when using User Content. Please note that we use a third-party service provider, OpenAI, L.L.C., for processing and creating AI-generated User Content. Please refer to Section IV to learn more about OpenAI, L.L.C.’s privacy policy and practices.

Contact Information: This includes your name, email address, and any other content you provide when contacting us via email or support form. We use this information to respond to your inquiries, fulfill your requests, and provide you with requested services or communications.

b) Payment Information

Our e-commerce provider is responsible for securely processing and charging for in-app purchases, and for handling your personal information in a safe and secure manner. We do not have access to or use your credit or debit card information as this is processed as part of the contract between you and Apple. You may access the rules and policies for in-app purchases directly from the app stores. You can access the relevant rules and policies for “in-app” purchases directly from the app stores.

To improve the App and personalize your experience: We use automatically processed information to analyze how users interact with the App, identify areas for improvement, and test new features and functionality. This helps us to continuously improve the App and provide a better service. We may use automatically processed information to personalize your experience within the App. For example, we may use this information to show you content that is tailored to your interests, or to suggest features or services that may be of interest to you.

c) Automatically Processed Data

– Log file information. When you access the App, log file information is automatically generated and reported. Additionally, this information may be provided when you install the App on your device. Our analytics tools automatically record specific log file information when you use the App, such as the start and stop time and date of usage, and how you interact with the App.

– Mobile Device Data, including “device identifiers”. Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device (but not your personality). Device identifier enables generalized reporting or personalized content and ads by the third parties. We automatically process information about the device itself (type of device, type of operating system and its version, model and manufacturer, screen size, screen density, orientation, audio volume and battery, battery life, loading time, latency, framerate, device memory usage), information about the Internet connection (mobile carrier, network provider, network type, IP address, timestamp and duration of sessions, speed, browser), location-related information (IP address, the country code/ region/ state/ city associated with your SIM card or your device, language setting, time zone, neighboring commercial points of interest (eg. “coffee shop”)), other device identifiers: e.g. user identifiers (if they are set up by the App’s developer).

– Cookies and similar technologies. When you use the App, cookies and similar technologies may be used (pixels, web beacons, scripts). A cookie is a text file containing small amounts of information which is downloaded to your device when you access the App. The text file is then sent back to the server each time you use the App. This enables us to operate the App more effectively. For example, we will know how many users access specific areas or features within our App and which links or ads they clicked on. We use this aggregated information to understand and optimize how our App is used, improve our marketing efforts, and provide content and features that are of interest to you. We may ask advertisers or other partners to serve ads or services to the App, which may use cookies or similar technologies.

– Information about the applications. Name, API key (identifier for application), version, properties of our App can be reported for automated processing and analysis. Some services also record the list of applications and/or processes which are installed or run on your device.

– Ad-related information. Information related to advertisements that you view, such as the time and date the ad is shown, whether you clicked on it or if it resulted in a conversion event, the content and type of the ad (such as text, image, or video), where it was displayed in the App, and your response to the ad, may be reported.

– In-App Events. Analytics tools integrated into our App automatically capture and store data related to your in-App activities, such as completing tutorial steps, making in-app purchases or payments, triggering custom events, progressing through levels or stages, and any opt-out mechanisms used to limit data processing.

Please note that we do not have control over the information provided automatically to advertising or analytics tools, and therefore cannot take responsibility for the processing of such information. It is important to be aware that some services engage in personal data profiling and may obtain information related to your personality or device through technologies that are not under our responsibility.

d) Contact Information

Your name, your email address and data that you might enter and upload as part of your support request.

To enforce our policies and protect our rights: We may use your information to enforce our policies and protect our rights, including investigating and preventing fraud, spam, or other unauthorized activity, and complying with legal obligations.

If we use your information for any other purpose not listed here, we will notify you and obtain your consent as required by applicable law.

KEEPING AND USING YOUR DATA

We will keep your personal information only for as long as necessary to provide the functional service of the App and to fulfill our legal obligations. If you decide that you no longer want us to use your information that we physically access and store, you can request that we delete your personal information and close your account.

However, some data may still be stored for a limited period of time (but no longer than necessary) if required by law (such as for taxation, accounting, or auditing purposes) or to maintain the safety and backup of data, prevent fraud, or other malicious acts.

DATA SHARING

When we integrate external services, we carefully select third-party providers who ensure the implementation of appropriate technical and organizational measures to protect your personal data. However, we cannot guarantee the security of any information transmitted to such third-party providers. We are not liable for any accidental loss or unauthorized access to your personal data due to the actions of third-party providers.

We do not rent or sell your personal data to third parties, but we may share information from tools like cookies, log files, device identifiers, and location data with third-party organizations that provide automatic data processing technologies for the App. We do not have control over these third parties’ tracking technologies or their usage.

We may also share certain information, such as cookie data, with third-party advertising partners. This information enables third-party ad networks to deliver targeted ads that they believe will be of most interest to you.

Our AI chatbot assistant App may include links to third-party websites or services, or you may access our App from a third-party site. Please note that we are not responsible for the privacy practices of these third-party sites or services, including the information or content contained within them. You are solely responsible for any risk arising from your use of these third-party websites or resources.

We may disclose your personal information in situations where it is necessary for legitimate reasons, such as public interest or in other unforeseen circumstances as required by law. We may also disclose your personal information in good faith to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

DATA SECURITY

We take the security of your personal information seriously and have implemented measures to protect it from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We follow industry-standard practices to protect the personal information submitted to us during transmission and while in our possession.

To protect your personal information, we implement technical and organizational measures that align with data protection principles. We use encryption algorithms, including hashing where feasible, to secure your personal data.

However, it’s important to note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take appropriate measures to protect your personal data, we cannot guarantee its absolute security. In the event of a breach of security that compromises your personal information, we will notify you promptly as required by applicable law.

EXERCISING YOUR RIGHTS

Applicable data protection laws give you certain rights regarding your personal information. You have the following options in relation to your personal information that was collected:

– Data Access and Portability. You can request copies of your personal information.

– Change or Correct Data. Where you cannot update data by yourself through your account, you have the right to ask to correct, change, update or rectify your data.

– Data Retention and Deletion. The user data is generally retained for as long as your user profile is in existence or as it is needed to provide the relevant services. However, specific retention times can vary based on context of the processing performed. You have the right to ask to delete all or some of the personal data that is held about you.

– Restriction of Processing. Under certain circumstances, you may have the right to limit the ways in which your personal information is used.

– Exercising the right to know about data sharing. You have the right to know whether your data is shared with third parties. Detailed information on this issue is contained in section IV of the present Privacy policy, however, if you have further questions in this regard, you can contact us at any time.

To exercise any of the rights described above, you can contact us via email mail@aichatsy.com. Please bear in mind that we ensure the above mentioned rights only with respect to the information that we physically access and store.

You also have the right to lodge a complaint with your local data protection or a supervisory authority if you reasonably believe that your rights under applicable data protection laws have been breached. Please note that when you exercise your right to lodge a complaint with your local data protection or a supervisory authority, you may be required to provide additional information and support your complaint with sufficient objective evidence. By lodging a complaint you agree to provide sufficient explanation as to what you believe impaired your rights. Additionally, in some cases prior to lodging a complaint with your local data protection or a supervisory authority, you may be required to send your initial claim directly to us and ask for clarifications if necessary.

When your personal information is processed automatically you may object to such processing in some circumstances. Where your personal information is processed for direct marketing purposes, you may ask to cease processing your data for these direct marketing purposes. In order to exercise your right please contact the third party services to learn how you can object to processing your data. Most of them have clear instructions on their privacy pages, functional API or other options.

CONTACT US

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at mail@aichatsy.com